Tuesday 21 February 2017 by At FIIG

Direct debit now available and tips to protect against fraud

We now provide a direct debit option for our online onboarding service, and remind you on how to keep personal and account information secure


Direct debit now available for online onboarding

We have introduced a direct debit option for clients who open a custody account online through FIIG.

Choosing to direct debit offers two main benefits:

  • Clients can now use an existing account instead of opening a cash management account, which was previously the only alternative
  • Direct debit can be used as an alternative to paper forms

The link for online onboarding can be found here.External link - opens in a new window

If you need assistance to complete the account opening process, please contact Client Services on 1800 01 01 81 or send an email query to clientservices@fiig.com.au.External link - opens in a new window

Fraud awareness

Online scams and hackers are growing issues in the financial services industry. The most common one we see is clients’ email accounts being compromised. Here are some top five practices to ensure your account is best protected:

  1. Be aware of phishing attacks when clicking on links to login pages. Some online scammers can pretend to be an official site to obtain your data. We recommend you type in our links directly or access them through our websites
  2. Ensure antivirus software is up to date and both software and hardware firewalls are in place, across all devices you use to access data online
  3. Change your password regularly and have different passwords for different accounts. A secure password should be at least eight characters long and contain a combination of numbers, uppercase and lowercase letters, and/or special symbols
  4. Check your privacy settings across social media and online personal accounts, and avoid using services that require location information
  5. Regularly and securely archive data and information you no longer use or need, and keep phyiscal copies of all personal information.

We also take several steps to ensure your information is secure. These include:

  • A regular review of our privacy policies, which can be found in our terms and conditions
  • We will ask for written authorisation via a signature, and will only accept email instructions from a registered and authorised email signatory
  • We will call you back if instructed in writing of any bank account changes as well as sale trades
  • Using financial industry best practices for web protection, including the management of up to date Secure Sockets Layer certificates.

 ​*Note: In accordance with Anti Money Laundering/Counter Terrorism Financing laws, we are required to verify the identity of all individuals listed in each application. We will endeavour to electronically verify your identity using the information provided in the application however where this is not possible, we may request certified copies of your identification documents, such as a passport or driver’s license.